Plan of the Book
UNIT 01 Switchboard
UNIT 02 Reservations
UNIT 03 Door & Bell Desk
UNIT 04 Front Desk I (Reception)
UNIT 05 Front Desk II (Cashier)
UNIT 06 Concierge & GRO Desk
UNIT 07 Executive Floor
UNIT 08 Housekeeping
UNIT 09 Hotel Facilities
UNIT 10 Room Service
UNIT 11 Restaurants & Bars
UNIT 12 Complaints & Problems
Answer Key