01. Origin
02. History
03. Classification & Breed
04. Process
05. Blending & Roasting
PART II. Service 1
01. Greeting
02. Ordering
03. Serving
PART III. Service 2
01. Satisfaction
02. Complain
03. Payment
04. Farewell
PART IV. Making
01. Machine
02. All About Espresso
03. All About Cappuccino
PART V. Types of Drinks and Side Menu
01. Types of Coffee
02. Beer & Wine & Cocktail
03. Side Menu
PART VI. Management
01. Store Management
02. Customer Management
03. Hygienic Management
참고문헌